Terms of service

Terms of Service

These Terms of Service govern your use of the Rootwell website and your purchase of products from us. By using this site or placing an order, you agree to these terms. Please read them carefully.

1. Who we are

Rootwell is an independent retailer of dietary supplements. We are not the manufacturer. The products sold on this site are formulated and manufactured by My Balance Nutrisentials and carry My Balance branding. Your order, customer support, and returns are handled by Rootwell.

2. Eligibility

You must be at least 18 years old to purchase from this site. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate.

3. Health disclaimer

The products sold on this site are dietary supplements, not medicine. Statements about these products have not been evaluated by the Food and Drug Administration, and the products are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this site is medical advice. Always talk with a qualified healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication, managing a health condition, or giving supplements to a child. Never disregard or delay professional medical advice because of something you read here.

4. Products, pricing, and availability

We work to keep product descriptions, images, and pricing accurate, but we do not warrant that all content on this site is error-free. Prices and availability may change without notice. We reserve the right to correct errors and to limit or cancel quantities, including after an order has been submitted.

5. Orders and acceptance

Your order is an offer to purchase. We may accept or decline any order at our discretion, including orders that appear fraudulent or that we cannot fulfill. If we cancel an order after payment, we will issue a full refund.

6. Payment

Payment is processed securely at checkout. You confirm that you are authorized to use the payment method you provide.

7. Shipping and returns

Shipping timelines are described in our Shipping Policy. Returns and refunds are described in our Refund Policy. Both are part of these Terms.

8. Intellectual property

The Rootwell name, site design, and original content are our property. Product names, formulations, labels, and brand marks belonging to My Balance Nutrisentials remain the property of My Balance Nutrisentials and are used here in connection with the sale of their products.

9. Acceptable use

You agree not to use this site for any unlawful purpose, to attempt to gain unauthorized access to our systems, to scrape or copy content for commercial use, or to interfere with the site's operation.

10. Limitation of liability

To the fullest extent permitted by law, Rootwell is not liable for any indirect, incidental, or consequential damages arising from your use of this site or the products sold on it. Our total liability for any claim is limited to the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Rootwell from any claim or demand arising out of your breach of these Terms or your misuse of the site or products.

12. Governing law

These Terms are governed by the laws of the United States and the state in which Rootwell is registered, without regard to conflict of law principles.

13. Changes to these Terms

We may update these Terms from time to time. The version posted on this page is the version that applies to your order. Continued use of the site after changes means you accept the updated Terms.